Most common questions, answered.

30-minute intake call. We listen, you talk. We come back within 4 hours of that call with a phased plan — not a deck. If it fits, we kick off in 2 weeks with a senior engineer in your standup.

Both. Platform builds and migrations usually run fixed-price with milestone gates. Embedded engagements (engineers in your team for months or years) run time-and-materials with a defined ramp.

Roughly 4 weeks for fixed-price; 1 senior engineer for 8 weeks for embedded. Below that, we typically refer you elsewhere — onboarding overhead doesn't earn its keep on smaller scope.

Remote-first with offices in New York and Mohali. We fly out for kickoff, key reviews, and post-launch retros when it matters. Day-to-day work happens in your stack and your standups.

Monthly net-30 for embedded engagements. Milestone-based for fixed-price (typically 30/40/30 or 25/25/25/25). Custom terms negotiated for enterprise contracts.

Yes. Standard enterprise MSAs accepted with redline review. Most close in 2-3 weeks. We have our own MSA template if your legal team prefers a starting point.

Yes. Mutual NDAs signed before any meaningful technical conversation. Most NDAs close in 24-48 hours.

You do. Work-for-hire by default — every line of code we write for your engagement is yours, transferred at delivery. We retain rights only to genuinely reusable libraries we built before the engagement.

We reuse internal libraries (testing utilities, deploy scripts, observability boilerplate) but never client-specific business logic. Your competitive logic never leaves your repo.

Those are Destm-owned products. If you license one, the license terms govern usage. The custom integration and configuration we build for your deployment is yours.

Within 4 business hours for new prospect inquiries. Within 1 business hour for active client-engagement issues. P0 production incidents on retainer get a 30-minute SLA.

Yes. Most engagements transition to a 6 or 12-month support retainer post-launch — bug fixes, performance tuning, model retraining (for AI work), incident response. Some clients keep us embedded indefinitely.

We tell you. We refer you to a partner platform, agency, or freelancer when the engagement isn't ours to lead. Better to walk away than waste your runway.